“Dear Craig
I wanted to convey my personal thanks and appreciation to you for the part you played refurbishing our family member home in Palm Beach.
It is agreed that the program was intended with 5 days only available was a difficult one to perceive and was in fact quite ambitious.
With the support and input from yourself the result was achieved and more importantly a significant result allowing an elderly person the opportunity to hopefully enjoy some peacefulness in their personal life and feel comfortable without the fear of others problems occurring concerning water damage.
Our family member will be ever respectful and for this I want to thank you very much.”